Technical Support Engineer

The Technical Support Engineer position is currently fully staffed, but Zumasys is continuously accepting applications from exceptional people interested in becoming a part of our team.

With an emphasis on infrastructure solutions and support for our clients, your responsibilities will include providing technical support via telephone, remote session, or occasional onsite field service visit.

Most troubleshooting and solutions will require strong knowledge of Microsoft, Citrix and VMware-based solutions.  Engineers at Zumasys are also expected to bring a solid overview perspective to all technical issues, embrace cross-platform and legacy environments, and collaborate with other team members to achieve a high level of customer satisfaction and innovation.

Join the Zumasys team!

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Primary Responsibilities

  • Troubleshoot and provide technical support for existing customers
    • This may include after-hours support as needed
  • Provide technical support onsite in the field (client locations) as needed
  • Maintain required level of knowledge on company-offered solutions including the completion of assigned courses and relevant certification exams.
  • Stay current with emerging technologies and advancements within existing technologies
  • Enter all time worked into CRM on timely, and at least weekly basis. This includes relevant expenses.

Job Requirements

  • Stay current with emerging technologies and advancements within existing technologies
  • Continuous development of skills and competencies
  • Outstanding phone manner
  • Able to deliver solutions to both technical and non-technical end users
  • Excellent analytical and problem solving skills, combined with the ability to provide quick resolution to technical problems
  • Strong verbal and written communication skills are mandatory
  • Ability to write/document troubleshooting and problem solving resolution steps
  • Must be customer service oriented and believe in teamwork, collaboration, and adaptability
  • Strong work ethic
  • Capacity to learn quickly and adapt to changing priorities in a challenging environment
  • Ability to understand and communicate highly complex technical issues
  • Commitment to quality
  • Exceptional interpersonal skills, with a focus on rapport-building

Required Qualifications

  • Bachelor’s degree in computer science, MIS, related field, or equivalent experience
  • Proven customer service/support skills with internal and external customers
  • Strong technical generalist. Skilled in technical analysis, troubleshooting, and problem resolution skills
  • Datacenter Infrastructure
    • Security – firewalls
    • Storage – NetApp, Nimble, Pure Storage
    • Networking
    • Virtualization
    • Citrix
  • Experience utilizing ConnectWise a plus.

Our Culture

  • Fun and fast paced environment
  • Emphasis on a healthy work/life balance
  • Competitive employee perks and incentives
  • Charity matching program
  • Eligibility for acclaimed International travel incentive
  • An enthusiastic focus on building personal connections with employees and customers

Compensation

Zumasys offers an excellent compensation package including a competitive base salary, results-based bonus opportunities, and a comprehensive benefits package.  In addition, Zumasys has numerous perks and benefits available for employees to enjoy.