Hieu Phan

Principal Network Engineer, Cloud Operations   702 216 3571

It seems that the one constant in Hieu’s life is change. Originally from Vietnam, Hieu came to the US fresh out of high school in 2000. After earning a bachelor’s degree in computer engineering with a concentration in hardware design, he went straight to work in IT. After a few years, he seized the opportunity to go back to school—this time for an MBA, which he completed in 2010.

After 10 years in the US, Hieu decided to mix it up by taking a job as a financial advisor back in Vietnam. But he soon found that he missed living in the US and moved back after just eight months. He was working at Western National Group when he first met Zumasys’s own Ryan Beaty. Ryan introduced Hieu to Zumasys, and the rest is history.

Hieu specializes in VDI environments with Citrix and VMware. Zumasys customers know that when Hieu comes to solve a problem, he won’t rest until it is solved. He takes pride in beating scheduled timelines. So as soon as he leaves a client site at the end of day, he hits his hotel room and gets back to work on his laptop.

As anyone at Zumasys could tell you, Hieu loves eating. He looks forward to any travel that lets him try out new and exciting foods. Forget the scenery—he just wants to eat.

How does what you do benefit customers: At Zumasys, we’re all about the service that we bring to clients. I’ll go to a client’s site and work through 5 pm—and then I’ll go back to my hotel and turn on my laptop and work again. I use all my time to get the customer’s system up and running as soon as possible to beat the scheduled timeline so I have a few hours to troubleshoot.

  • Joined: 2012
  • Credits: BS Computer Engineering, MBA, CCNA (Cisco Certified Network Associate), VCP (VMware Certified Professional), CCA (Citrix Certified Administrator) for XenApp and XenDesktop
  • Favorite band: Anything but Justin Bieber
  • My passion: Soccer
  • Full-Blown obsession: Eating
  • On the bucket list: New York, New Zealand, and a Real Madrid match at Santiago Bernabéu Stadium