Technical Support Engineer 949 334 0359
Justin Kunisaki was destined to work at Zumasys. Justin’s early love of video games ignited an interest in technology that would come to guide his professional career. Since graduating from UC Irvine in 2010 with a degree in Business, he has worked his way up the tech support ladder, learning how to help his customers succeed. Most recently, at Stearns Lending, Justin worked in nearly all aspects of technical support, helping to manage service desk tickets and providing personal support for a wide variety of issues.
After nearly three-years at Stearns Lending in Santa Ana, CA, Justin began searching for an opportunity to hone his skills at helping customers while growing his expertise in a new industry. For Justin, Zumasys was not only a place where he could learn all about the latest and greatest cloud technology, but it was also a company that shared Justin’s deep commitment to the success of the customer. He knew Zumasys was where he needed to be, and in 2013, Justin was hired as a technical support engineer.
At Zumasys, Justin works with a wide variety of customers across many different industries, helping them resolve their issues while delivering personalized and helpful service. The diversity of clients and technologies suits him just fine—allowing him to learn about every aspect of IT without being locked in to one particular area of the industry.
Justin’s dual business and tech background gives him a unique understanding of how customers run their day-to-day operations. He knows how important it is to have IT up and running as quickly and efficiently as possible so customers can stop worrying and get back to work.
At home, Justin is all about playing the latest and greatest video games with his friends. Of course, Justin puts down the controller every so often to hit the gym or play with his German Shepherd, Hachi. And if snow is on the ground, you might even catch Justin out on the slopes skiing, another lifelong hobby.
How does what you do benefit customers? I help customers with first-call resolutions and updates on escalated issues to help them stop worrying about their IT and get back to running their business. As a tech support engineer, the most important part of my job is giving customers a fast, personalized response.
- Joined: 2013
- Credits: Bachelors in Business Economics, UC Irvine 2010
- In my free time: Playing video games with my friends, playing with my Shepherd, Hachi, snow skiing.