Michelle Moreno, MBM, PMP

Operations Manager   949 334 0309

Michelle Moreno – Zumasys Operations Manager and a certified Project Management Professional (PMP). Michelle oversees project management for internal infrastructure projects that help Zumasys improve operations. She also plays a key role in planning and organizing Zumapalooza, our biannual infrastructure technology conference.

The first in her family to earn a Master’s Degree in Business Management, Michelle is a strong, focused professional with a passion for education and a desire to grow. After joining Zumasys as Customer Relations Team Leader in 2010, Michelle quickly proved herself to be a valuable asset to the company, earning Employee of the Year 2011 for increasing the efficiency of internal support processes and improving customer experience.

Michelle also managed the implementation of several programs that have been critical to operations, including the ConnectWise CRM, which gives customers more visibility into their service tickets and invoices; LabTech, which can often remediate issues before the client is even aware of a problem; and QuoteWerks, which streamlines the quoting process.

Since 2012, Michelle has co-chaired the Zumapalooza events team, overseeing the budget and logistics for the show. The event, which takes place in Las Vegas, Nevada, attracts more than 300 customers and 54 technology vendors from across the country.

Before joining Zumasys, Michelle worked for many years in the mortgage banking industry. At CitiFinancial, Michelle received many accolades, including Manager of the Year for training and leading her sales team to the top of her district.

At home, Michelle loves to spend time with her sister and her mom crafting, cooking, and hosting parties for family and friends. Their annual Halloween party, which is attended by up to 80 people takes over a month to plan and organize. In February 2013, Michelle joined the board of directors of Art and Creativity for Healing, a nonprofit organization using art and expression to heal the pain of illness, homelessness, abuse, military deployment, and life challenges.

How does what you do benefit customers? I help improve Zumasys’s operations by implementing projects that are designed to increase customer satisfaction and visibility into their current hosting environment.

  • Joined: 2010
  • Credits: Master’s Business Management | Certified Project Management Professional (PMP) | Board of Directors – Art and Creativity for Healing
  • Quote to live by: “Careers are a jungle gym, not a ladder.” – Sheryl Sandberg, Lean In: Women, Work, and the Will to Lead
  • Prized possession: “Arrow of Time” painting by Vladimir Kush
  • Favorite band: Elton John
  • Inspiration: My mom is a strong, determined, and successful single mother of two. She inspired me to pursue my education and career. Today, she continues to inspire me to work hard and keep learning.
  • Employee of the Year: 2011