Case Studies

• Armstrong Repair - Armstrong Repair services commercial cooking equipment and is a certified parts distributor for more than 120 equipment manufacturers. The nearly 40-year-old company employs 53 people with offices in Houston and Austin, Texas.
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• Western Nevada Supply - Western Nevada Supply (WNS) is a plumbing, HVAC, waterworks and irrigation wholesaler. The 43-year-old company operates 17 branches throughout California, Nevada, Idaho and Wyoming and has 600 employees.
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• DBAC - DBAC provides tenant improvements and construction services to companies in Southern California. Founded in 1991, the company and its 32 employees attribute their success to maintaining a commitment and dedication to quality and service.
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• Shea Homes - Shea Homes is the largest privately held homebuilder in North America. The company is headquartered in Walnut, Calif. with regional offices and residential construction operations in California, Arizona, Colorado and Washington.
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• BMS - Broadcast Microwave Services, Inc. (BMS), a wholly owned subsidiary of Cohu Electronics, Inc., is a leader in COFDM microwave transmission equipment for the media and law enforcement markets. The company makes digital microwave radios for the transmission of broadcast quality video and audio.
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• WCM Investment Mangement - Based in Lake Forest, Calif., WCM Investment Management provides innovative, equity investment advisory services to corporations, public funds, Taft-Hartley plans, endowments and foundations, as well as individual investors.
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• Verde Valley Guidance Clinic - Verde Valley Guidance Clinic provides outpatient mental health and substance abuse services to Cottonwood, Sedona and Camp Verde, Arizona, and surrounding communities. In business since 1965, Verde Valley’s 85-person staff cares for patients in office, at home and in other natural settings.
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• WCM Investment Management - WCM’s initial goal was to make sure its clients and operations were covered in the event of a disaster that might impact its IT system. Beyond that, the company knew there were tangible benefits to be achieved through remote network access by its employees. (Zumasys version)
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• Prime Time International wanted to achieve real-time access to core business applications by foremen and field workers in rural growing areas. After initial success with this workgroup, the company expanded its implementation to drive better communication and order management by its field sales reps.
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• Franchise Services - FSI wanted to improve the productivity of its field consultants and enhance data communications with the home office. Specifically, the company wanted to provide real-time access to its CRM software to enhance the timeliness of incoming field updates.
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• New York City Office of Emergency Management - OEM’s main goal was to facilitate field communications and data transmission by using wireless broadband. As the coordinating agency for emergency response in New York City, the office needs to provide field responders with critical information and facilitate communications between all agencies involved. Its prior wireless solutions rendered incomplete information due to the lack of ubiquitous and mobile coverage.
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• Premier Coastal wanted to improve the efficiency of its customer service with respect to scheduling warranty work, and to enhance the connectivity of its project managers in managing materials and contractors.
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• The Red Cross National Capital Area Chapter wanted to empower its staff and volunteers to provide a higher level of service for disaster relief and mass care. This nonprofit organization chose to conduct a pilot study that would use CDMA2000 1xEV-DO technology to allow workers wireless access to email, the Internet and custom Red Cross applications. The study would also help the Red Cross National Capital Area Chapter better understand how high-speed wireless capabilities can change the way it accesses critical disaster-relief information.
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• Continental Lab Products wanted to improve its salespeople’s productivity, enabling them to see more clients, increase sales and give them a competitive edge.
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• The Momentum Group is Headquartered in Irvine, California, and is a $40 million, fastgrowing supplier of contract textiles. With three brands — Momentum Textiles, Textus and LoomSource — Momentum Group functions as an umbrella organization. The company provides the office, healthcare and hospitality markets with a wide selection of upholstery via a field sales force of approximately 35 representatives.
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• Valor Computerized Systems was looking for a way to improve the productivity levels of its mobile workforce. Previously, sales reps depended on expensive and unreliable hotel dial-up lines or client access lines to check email and conduct other business from their laptop computers, all of which was diminishing their effectiveness on the road. The company sought a solution that would help increase the number of customer site visits by its sales force and improve overall employee productivity.
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