Robert began his career at Pick Systems (subsequently TigerLogic), where he was first recruited to work with some of the company’s largest customers. After making his way into QA, he quickly became Director of Technical Support at TigerLogic overseeing the D3 database. When the PICK segment of TigerLogic’s business was acquired by Rocket Software, Robert was made Worldwide Director of Technical Support and QA over all MultiValue databases including D3, mvBase, Universe and Unidata.
Having led support teams for over 20 years, Robert has a depth of experience providing timely, professional support for customers with a diverse array of requirements. He also has experience with Zumasys’ databases jBASE and OpenQM. Now the Manager of Technical Support at Zumasys, Robert will play a critical role in developing and supporting the unified support program for the company’s growing portfolio of offerings which include AccuTerm, jBASE, MVConnect, MVDashboard and OpenQM.
Having gone through multiple mergers and acquisitions during his career, Burke is adept at integrating diverse teams and processes. Burke explains, “Each acquisition comes with new developers, QA teams, and support programs—all things that need to be standardized across the support organization. As Zumasys continues to grow, I’m looking forward to building a world-class support program that can scale with the business.”