By Alison Diana, Editor in Chief, 21st Century IT
As a growing cloud services provider to SMBs around North America, Zumasys wanted to proactively inform onsite clients about potential datacenter and network problems, overcome any internal technology issues before they affected its cloud customers, and find a solution that could even become its own profit center.
After all, gaining insight into companies’ datacenters would not only allow the service provider to know when problems — such as running out of hard disk storage — were on the horizon. It would also empower Zumasys to proactively recommend new solutions — either additional drives, an alternative onsite storage device, or a move to cloud storage, perhaps — up to 90 days before the client ran out of room, said Chris Ploessel, director of business development for Zumasys, in an interview.